Running a hotel today is tougher than before. Guests expect quick service, clean rooms, and simple ways to order food or request services. At the same time, hotels face staff shortages, rising costs, and high competition.
Hotel mobile ordering solves many of these issues. Guests can order food, drinks, or request amenities from their own phones. This reduces calls to the front desk and makes service faster. For hotels, it means fewer mistakes, happier guests, and more revenue.
What Is Hotel Mobile Ordering?
Hotel mobile ordering is a digital tool that allows guests to place orders using their phone—by scanning a QR code or using the hotel’s app. The request goes straight into the hotel’s POS or PMS system
For example, a guest in Room 205 can order lunch, book a spa session, or ask for extra towels without calling reception. Staff receive the request immediately, saving time and effort.
Why Hotels Are Adopting Mobile Ordering
How Mobile Ordering Works
Instead of waiting on hold or calling reception, guests now simply scan a QR code or open the hotel app. They browse the menu or services, tap their choices, and confirm. The order then goes directly into the POS or front desk software, and staff accept and handle it. Whether it's breakfast, spa bookings, or extra towels—everything is tracked digitally. Guests receive live updates until their request is complete. This smooth process reduces stress on reception staff and reassures guests that their needs are handled promptly.
Benefits for Hotels and Guests
For Guests:
- Easy ordering without waiting.
- Clear menu with prices.
- Safe, contactless hotel services.
- Personalized suggestions.
For Hotels:
- Higher order value through upselling.
- Reduced reception workload.
- Fewer order errors.
- Better guest satisfaction scores.
- Useful guest preference data for future use.
Key Features to Look For
Real Results Hoteliers See
Here are real examples that show the impact of mobile ordering in hotels:
- A hotel saw 15% higher guest spend at breakfast and generated $20,000–$25,000 a month from over 600 mobile orders. This came after showcasing premium options in their mobile menu.
- Another property using mobile ordering increased average order value by 35.4%, showing guests spent more per order—without extra effort from staff.
- One hotel experienced a 30% increase in order value, fewer mistakes, and a better guest experience—all within a few months.
These examples highlight how mobile ordering becomes a powerful upsell tool while improving guest satisfaction and hotel efficiency.
Expanded Metrics That Matter
Hoteliers—and small owners in particular—understand things through numbers. Here are key improvements seen after adopting mobile ordering, alongside real-world examples:
- 10–20% increase in average order value: Suggesting add-ons (like dessert or a drink) during ordering boosts revenue easily. Example: ₹400 lunch becomes ₹650.
- 15% higher spend at breakfast: Analyzed in a hotel where mobile menus featured premium items—leading to higher guest spend especially in morning hours.
- 30–35% boost in order value: Reported in hotels that switched to mobile ordering, which enabled better upsell offerings.
- Faster service delivery: Mobile orders go straight to staff—no need for phone calls and manual entry.
These improvements not only uplift guest experience but also strengthen revenue. They make a tangible difference in daily hotel operations.
Integration with Hotel Software
For best results, mobile ordering should connect with other hospitality software:
- Front Desk Software – Links orders with room and billing.
- PMS Integrations – Ensures guest orders sync with reservations.
- POS Integration – Sends orders directly to the kitchen or bar.
- Hotel Digital Concierge – Guests can also book spa, transport, or housekeeping.
- Hotel Food Delivery Software – Extends services beyond the room.
This integration keeps departments aligned and enhances guest satisfaction.
Product Focus: AxisRooms – Mobile Guest Services
With AxisRooms, hotels can:
- Show upsell options while guests order.
- Track all orders from one dashboard.
- Analyze demand to improve menus.
- Deliver contactless services with less staff burden.
For hotels designing a hotel revenue strategy, AxisRooms offers a straightforward way to raise both guest satisfaction and revenue.
FAQs Hotel Mobile Ordering
Q1-Is mobile ordering only for big hotels?
A- No—small hotels benefit too by reducing workload and increasing guest happiness.
Q2-Will this replace my front desk?
A- No—it only reduces routine calls, freeing staff to focus on check-ins and personalized care.
Q3- Only for food orders?
A-No—it works for laundry, spa, transport, housekeeping, and more.
Q4-Can it improve revenue?
A-Yes—many hotels see 10–35% higher order values thanks to automatic upsell prompts.
Final Thoughts
Guests today expect fast, safe, and digital-first service. Hotels still relying on phone-based room service are missing chances for efficiency and revenue growth.
When hotel mobile ordering is tied into PMS and POS systems, operations get simpler, guests get happier, and revenue goes up. Solutions like AxisRooms turn mobile ordering into a full mobile guest services platform, making it easy for hotels to improve service and build stronger hotel revenue strategies.