Why Hotels Are Seeking WebCRS Alternatives in 2025
In 2025, hotels across South India, particularly in Kerala, Tamil Nadu, and Tier-2 cities, are actively reevaluating their property management and booking systems. WebCRS, while popular, shows limitations when it comes to modern corporate travel workflows, agent-based bookings, and integrated automation. The demand for smarter, regionally supported, cloud-based tools is higher than ever.
This guide helps hoteliers find the best WebCRS alternatives tailored to their business—whether it’s managing B2B bookings, improving direct channel performance, or simplifying PMS operations.
Quick Comparison Table
Evaluation Methodology
We evaluated each alternative using the following criteria:
- Functionality: PMS, booking engine, channel manager, and B2B tools.
- Ease of Use: UI/UX feedback from mid-scale and regional hotels.
- Regional Support: Availability of India-based or South India-focused support.
- Agent & Corporate Focus: How well the software handles non-OTA bookings.
- Pricing & ROI: Value for money for small-to-mid-size properties.
- Scalability: Whether the solution supports multiple property types or portfolios.
- Mobile & Accessibility: Usability across devices, including apps or mobile dashboards.
Top 5 WebCRS Alternatives in 2025
1. AxisRooms
A top-rated booking engine with integrated channel manager and dynamic pricing. Known for fast onboarding and extensive local support in India.
Highlights:
- Strong in OTA + direct integration
- Revenue management tools included
- Adopted by 3,000+ hotels in India
- Can sync with a wide variety of payment gateways, improving operational flow
Industry Insight: In a scenario where prices are identical on hotel websites and OTAs, 70% of respondents in studies said they would book via an OTA. This illustrates why having a competitive, feature-rich booking engine is essential for capturing direct bookings.
Ideal For: South Indian hotels scaling up direct & agent bookings, or hotels transitioning from Excel-based bookings.
2. eZee Reservation + Centrix
A bundled suite offering PMS, POS, booking engine, and a powerful channel manager.
Highlights:
- Simplifies tech stack (1 vendor for PMS + POS)
- Good value for smaller chains and independents
- Strong India support team
- API access for third-party service integrations like CRMs or loyalty apps
Ideal For: Tier-2 city properties needing all-in-one control with minimal IT complexity.
3. DJUBO
Automated property management with real-time inventory sync, direct integrations, and messaging automation.
Highlights:
- Google Hotel Ads enabled
- Smart guest communication tools
- Integrates with most Indian OTAs
- Provides mobile-based real-time reporting dashboards
Market Trend: According to 2024 surveys, 80% of global travelers feel it's important to be able to book their trips entirely online, with 86% of Millennials and 83% of Gen Zers leading this demand. Hotels using automated systems like DJUBO are better positioned to meet these expectations.
Ideal For: Hotels seeking marketing automation and reduced manual tasks, especially those active on Google and meta channels.
4. HotelRunner
Great UI/UX and strong booking features, though limited in PMS or agent/corporate workflows.
Highlights:
- Sleek frontend and modern booking funnel
- Preferred for boutique hotels with strong brand presence
- Good multilingual support for international travellers
Ideal For: Web-savvy independent hotels targeting direct international guests and leisure travelers.
5. WebCRS - Strengths & Weaknesses
Still relevant for CRM and group-based bookings, WebCRS is widely used in resorts but lacks automation and full PMS integration.
Strengths:
- Flexible group and event bookings
- Moderate OTA sync
Weaknesses:
- Limited local support
- No integrated PMS or automation
- Not ideal for hotels looking to scale or diversify into new markets
Additional Considerations for Indian Hoteliers
When choosing a PMS or booking solution in India, especially in regions like Kerala and Karnataka, several other factors come into play:
- Language Support: Ensure your system supports regional languages if staff are more comfortable in Malayalam or Tamil.
- GST Integration: Tax configuration should be straightforward, particularly with India’s evolving GST structure.
- Connectivity in Remote Areas: For hotels in hill stations or remote locations, cloud solutions must offer offline support or local caching.
- Multi-property Support: Many South Indian chains are now operating 3–5 hotels in nearby cities. Centralized dashboards and consolidated reporting become essential.
- Training & Onboarding: Ensure your vendor offers onboarding assistance—not just demo links. Onsite training can drastically reduce adoption issues.
Including these considerations ensures the software chosen aligns with the operational realities of Indian hospitality businesses.
Best Picks by Use Case
Conclusion & Call to Action
Choosing the right hotel software in 2025 comes down to your property’s focus—be it agent contracts, corporate relationships, or direct bookings. If WebCRS no longer meets your operational needs, alternatives like AxisRooms, eZee, and DJUBO offer stronger value, automation, and India-focused support.
With guest behavior evolving and competition from OTAs intensifying, having a reliable tech stack isn’t just a luxury—it’s a necessity. These platforms empower hotels to take back control of their revenue, improve operations, and build direct relationships with agents and corporates alike.
Ready to upgrade your hotel’s software stack? Start by comparing trials and requesting demos from the platforms listed here. For expert consultation on choosing a travel agent PMS in India, contact our team.
You can also explore our guides on choosing a channel manager, managing multiple properties, or tips for direct booking growth.